General terms and conditions


Apart from the guidelines listed below, the GENERAL TERMS AND CONDITIONS FOR THE HOTEL INDUSTRY apply.


Payment Policy:

A deposit of 30% of the total price must be transferred within 7 days after booking by bank transfer to the account in the booking confirmation.

The remaining payment can be made before arrival by bank transfer to the account, stated in the booking confirmation or on the day of arrival.

Booking platforms such as may have different payment policies.



- Free of charge up to 60 days before the day of arrival
- within 30 days before the day of arrival 30% of the total price
- 100% of the total price if you don't show up

Booking platforms such as or AirBnB may have different cancellation policies.


General conditions:

Check in from 3 p.m.

Check out until 10 a.m.

We ask you to avoid any noise after 10:00 p.m.



Information according to §5 Abs. 1 E-Commerce-Gesetz:

Responsible for the content of this website:

Fam. Erna Kreidl
Neu-Burgstall 328
6290 Mayrhofen
+43 6644110949

Pictures: Wolfgang Kreidl, Gert

Copyright: Content, photos, texts and graphics are protected by copyright. They may not be copied, modified or duplicated or published in whole or in part without written permission.

Dispute resolution: The European Commission provides a platform for online dispute resolution (OS): Our e-mail address can be found above in the imprint. We are not willing or obliged to participate in dispute resolution procedures before a consumer arbitration board.

Limitation of Liability: The contents of the website were created with the greatest possible care and to the best of our conscience. Nevertheless, the provider of this website assumes no responsibility for the topicality, completeness and accuracy of the pages and content provided.

As a service provider, the provider of this website is responsible under § 7 para. 1 TMG for own content and provided information on these pages according to the general laws; according to §§ 8 to 10 TMG, however, not obliged to monitor the transmitted or stored third-party information. Removal or blocking of this content takes place immediately from the moment of knowledge of a specific infringement. Liability is only possible from the time the knowledge is acquired.

External links: The website contains so-called "external links" (links) to other websites on whose content the provider of the website has no influence. For this reason, the provider can not assume any liability for this content.
For the contents and correctness of the provided information the respective offerer of the linked web page is responsible. At the time of linking no infringements were recognizable. Upon notification of such an infringement, the link will be removed immediately.

Data protection
We use the following data when you enter into a contract with us

Master data: Surname and first name, full address, all contact information (e.g. email address, telephone number), information about the nature and content of our contractual relationship.

Other personal data that you or third parties provide to us with your consent or otherwise permissible when initiating a contract, during the contractual relationship (e.g. to issue a guest card) or to fulfill legal obligations:

Date of birth or age, marital status, gender, occupation, ID data, bank details, authority to sign or represent, contractual commitment, notice/cancellation deadlines or other personal information that you have given us.

Use of processors

The protection of your data is important to us. Even if we use a processor, e.g. Feratel - guest directory according to § 19 Reporting Ordinance, company Kognitiv), we make sure that the order processing takes place within the European Union.

1. Reporting Data

1.1. obligation to report

According to the Austrian Registration Act, you are obliged to register with us using the data specified in § 5 and § 10 of the Registration Act. This concerns the following data:

Name, date of birth, gender, nationality, country of origin, address including postal code and - for foreign guests - type, number, issuance room and issuing authority of a travel document as well as the date of arrival and departure.

1.2. guest directory

We will keep this data in a guest directory due to the legal obligation imposed on us in accordance with Section 19 of the Registration Act Implementation Ordinance and store it for a period of 7 (seven) years, unless it is processed longer for other purposes specified in this data protection declaration become.

The guest directory is kept electronically by us, whereby we forward the data to an IT processor. With this, the data is stored locally. A transfer to a third country does not take place.

1.3. Sharing of Data

The data categories "Arrival", "Departure" linked to the country of origin are forwarded to the municipality in which our accommodation is located in accordance with § 6 Tourism Statistics Ordinance. Aggregated data on the total number of overnight stays and the persons who are obliged to pay the residence tax must also be sent to the Mayrhofen tourism association to which we belong and/or the municipality. This is based on Section 9 of the Tyrolean Residence Tax Act.

1.4. Legal basis of the processing

The processing in accordance with points 1.1 to 1.3 above is based on Article 6 (1) (c) GDPR (fulfilment of a legal obligation).

1.5. Additional data transmission to TVB/municipality

In addition, we forward your postal code and year of birth (in pseudonymised or anonymous form) for statistical purposes to the tourism association to create and evaluate origin and age statistics to our municipality and our TVB. This forwarding is based on Art. 6 Para. 1 lit e (task in the public interest) and lit f (overriding legitimate interests) GDPR. You can object to this at any time for reasons that arise from your particular situation (Article 21 (1) GDPR).

2. Guest card

2.1 General

You have the option of using a guest card. The guest card grants you discounts and/or services at various companies in the region (e.g. discounted entrance fees). The guest card is valid for the period of your stay with us.

2.2 Issuing the guest card

The guest card is only issued and handed out by the accommodation provider at your request. Depending on the guest card system used by the TVB and/or the accommodation provider, it is either in the form of

an electronically generated guest card,
a manually created guest card or
the carbon copy of the registration form

2.3. Processed personal data

The following personal data, which are determined from the registration data (see point 1 above), are processed for both the electronically generated and the manually generated guest card:

First name, last name, date of birth and length of stay (arrival/departure), country of origin, postal code.

If the guest card is issued in the form of a "Meldezettel", this contains the content according to Section 5 in conjunction with Section 9 of the Registration Act (see point "Registration data" 1.1 above). In this case, there is no electronic processing for the purposes of the guest card.

When using the guest card, the following personal data is also processed: data on the usage cycle of the respective card, service usage, bookings, transaction logging, billing data, reference to the registration data and the accommodation