General terms and conditions
Legal Notice
Information pursuant to Section 5 of the Austrian E-Commerce Act (ECG) and disclosure pursuant to Section 25 of the Austrian Media Act (MedienG)
Operator, media owner and person responsible for the content:
Charlotte Kreidl
Apart Kreidl
Neu-Burgstall 328
6290 Mayrhofen
Austria
Phone: +43 670 600 2345
Email: info@apartkreidl.at
Apart Kreidl is the name of the accommodation. The operator and contractual partner is Charlotte Kreidl.
Business activity:
Private room and holiday apartment rental as an ancillary domestic activity ("häusliche Nebenbeschäftigung").
The accommodation is operated as private accommodation within the scope of an ancillary domestic activity and, provided the statutory requirements are met, is exempt from the scope of the Austrian Trade Regulation Act (Gewerbeordnung). Therefore, no trade licence is held or required for this activity.
There is no registration in the Austrian Commercial Register (Firmenbuch).
Editorial policy / basic direction of the website:
Information about Apart Kreidl, the holiday apartments and services offered, as well as information and recommendations for guests regarding leisure activities and tourist attractions in the region.
Images
Wolfgang Kreidl, Geert Vanhercke, Philipp Doranuer, TVB Mayrhofen
Copyright
The content of this website, in particular texts, photographs, images and graphics, is protected by copyright.
The complete or partial reproduction, modification, distribution or publication of such content is not permitted without the prior written consent of the respective rights holder, unless otherwise permitted by law.
Liability for Content
The content of this website has been prepared with the greatest possible care. Nevertheless, no guarantee can be given regarding the accuracy, completeness or current validity of the information provided.
If we become aware of unlawful or incorrect content, it will be removed or corrected without undue delay following appropriate review.
External Links
This website contains links to external third-party websites over whose content we have no control.
The respective operators of the linked websites are solely responsible for their content. At the time the links were created, no unlawful content was apparent.
If we subsequently become aware of any legal infringement on a linked website, the respective link will be removed without undue delay following appropriate review.
Imprint
Information according to §5 Abs. 1 E-Commerce-Gesetz:
Responsible for the content of this website:
Charlotte Kreidl
Neu-Burgstall 328
6290 Mayrhofen
+43 670 600 2345
info@apartkreidl.at
UID: ATU80133847
Pictures: Wolfgang Kreidl, Geert Vanhercke, Philipp Doranuer, TVB Mayrhofen
Copyright: Content, photos, texts and graphics are protected by copyright. They may not be copied, modified or duplicated or published in whole or in part without written permission.
Dispute resolution: The European Commission provides a platform for online dispute resolution (OS):
https://ec.europa.eu/consumers/odr. Our e-mail address can be found above in the imprint. We are not willing or obliged to participate in dispute resolution procedures before a consumer arbitration board.
Limitation of Liability: The contents of the website were created with the greatest possible care and to the best of our conscience. Nevertheless, the provider of this website assumes no responsibility for the topicality, completeness and accuracy of the pages and content provided.
As a service provider, the provider of this website is responsible under § 7 para. 1 TMG for own content and provided information on these pages according to the general laws; according to §§ 8 to 10 TMG, however, not obliged to monitor the transmitted or stored third-party information. Removal or blocking of this content takes place immediately from the moment of knowledge of a specific infringement. Liability is only possible from the time the knowledge is acquired.
External links: The website contains so-called "external links" (links) to other websites on whose content the provider of the website has no influence. For this reason, the provider can not assume any liability for this content.
For the contents and correctness of the provided information the respective offerer of the linked web page is responsible. At the time of linking no infringements were recognizable. Upon notification of such an infringement, the link will be removed immediately.
Privacy Policy
The protection of your personal data is important to us. This Privacy Policy explains how we process personal data in connection with our website, enquiries, bookings and your stay at Apart Kreidl.
1. Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) is:
Charlotte Kreidl
Apart Kreidl
Neu-Burgstall 328
6290 Mayrhofen
Austria
Email: info@apartkreidl.at
Phone: +43 670 600 2345
2. Booking and Contract Data
When you send us an enquiry or book accommodation with us, we process the personal data necessary to handle your enquiry and to conclude and perform the accommodation contract.
This may include your name, address, email address, telephone number, dates of stay, number and names of accompanying guests, booking information, payment information and correspondence with us.
Processing is carried out in particular on the basis of Article 6(1)(b) GDPR for pre-contractual measures and performance of the accommodation contract and, where we are subject to legal obligations, on the basis of Article 6(1)(c) GDPR.
3. Statutory Guest Registration
As an accommodation provider in Austria, we are legally required to collect certain guest registration data and maintain a guest register.
The data processed includes, in particular, first and last name, date of birth, gender, nationality, country of origin, address including postal code and dates of arrival and departure. For foreign guests, the legally required information regarding travel documents is also processed.
The legal basis is Article 6(1)(c) GDPR in conjunction with the Austrian Registration Act and the applicable implementing regulations.
Guest register data is generally retained for seven years as required by law.
4. Tourism Statistics and Local Tourist Tax
Due to statutory obligations, certain data and statistical information is transmitted to the competent public authorities, in particular the municipality, the responsible tourism association and, where applicable, the Tyrolean provincial authorities.
This may include arrival and departure information in connection with the guest's country of origin as well as information regarding the number of guests, overnight stays and local tourist tax.
Processing is based on Article 6(1)(c) GDPR in conjunction with the applicable tourism and tax regulations.
5. Guest Card
Where a guest card is offered or issued during your stay, personal data such as your name, date of birth, duration of stay and other information required for issuing and using the card may be processed.
Where the guest card forms part of our contractual services, processing is based on Article 6(1)(b) GDPR. Otherwise, processing is based on your consent pursuant to Article 6(1)(a) GDPR.
Where necessary, data may be transmitted to the responsible tourism association or the operator of the guest card system.
6. Recipients and Processors
We may use external service providers to manage bookings, comply with statutory registration obligations and operate our website.
These may include booking and reservation system providers, IT and hosting providers and systems used for electronic guest registration and, where applicable, guest cards.
The electronic guest registration system may in particular be provided by the responsible tourism organisation and/or Feratel.
Where service providers process personal data on our behalf, appropriate data processing agreements pursuant to Article 28 GDPR are used.
If you book through an external booking platform, the data required to process the booking may also be exchanged between that booking platform and us. The booking platform's own privacy policy additionally applies to its processing activities.
7. Contacting Us
If you contact us by email, telephone or by another means, we process the information you provide in order to respond to your enquiry.
Depending on the nature of your enquiry, processing is based on Article 6(1)(b) GDPR or on our legitimate interest in responding to enquiries pursuant to Article 6(1)(f) GDPR.
8. Website and Server Logs
When you visit our website, our web server or hosting provider may process technically necessary information. This may include your IP address, date and time of access, pages accessed, browser type, operating system and technical error information.
This data is processed to ensure the secure and reliable operation of the website and to detect and prevent technical attacks.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the secure and reliable operation of our website.
The data is retained only for as long as required for technical security, error analysis or investigation of specific security incidents.
9. Cookies
Our website may use technically necessary cookies. Cookies are small files stored on your device and may be necessary for certain website functions, such as saving language preferences or technically necessary session information.
Strictly necessary cookies may be used without separate consent where they are essential for providing a service expressly requested by the user.
We currently do not use web analytics or tracking services such as Google Analytics.
If non-essential analytics, marketing or third-party cookies are used in the future, they will only be activated after the required consent has been obtained.
10. Retention Periods
We retain personal data only for as long as necessary for the respective processing purpose or for as long as statutory retention obligations apply.
Guest register data is generally retained for seven years.
Documents and records relevant for tax purposes are generally retained for seven years in accordance with statutory requirements and, where necessary, for longer periods if required in connection with pending proceedings.
Other booking and communication data is deleted once it is no longer required for contractual processing or possible legal claims and no statutory retention obligation applies.
11. Your Rights
Subject to the applicable statutory requirements, you have the right to access, rectification, erasure, restriction of processing, data portability and objection.
Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.
To exercise your rights, please contact us at info@apartkreidl.at.
To protect your personal data from unauthorised disclosure, we may request suitable proof of identity where necessary.
12. Right to Lodge a Complaint
If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with a competent supervisory authority.
In Austria, the competent authority is:
Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
13. Updates to this Privacy Policy
We may amend this Privacy Policy if our processing activities or the applicable legal requirements change.
Last updated: October 2026